Question 1

Do you have a phone number?

Accepted Answer

OZ EKARTS operates fully online! You can reach us via email, Messenger or Instagram.

Question 2

Do I need to book in advance?

Accepted Answer

While we accept walk-ins, they are subject to availability. We suggest booking in advance to avoid disappointment!

Question 3

Can I book without paying?

Accepted Answer

Our booking system requires full, immediate payment in order to secure a timeslot. When booking a large event with us, you can speak with our events team regarding deposits.

Question 4

Large group; can we pay separately?

Accepted Answer

Yes, each person can individually book the same session time through our online booking system. This is the easiest way to allow separate payments for group bookings. For walk-in bookings, split payments can also be processed in-store.

Question 5

Can I add drivers to my booking?

Accepted Answer

If you want to add additional drivers to your booking, please reach out to us as soon as possible with your booking code and request. If availability allows, we will assist in helping you add additional drivers!

Question 6

What if a driver can't make it?

Accepted Answer

No worries! Another person in your group can take their place in the session, as long as they meet the age, height and weight requirements for that kart.

Question 7

Can I get a refund?

Accepted Answer

We do not offer refunds for cancellations or no-shows. With at least 48 hours' notice, we can reschedule your session to a later date or time. To request a reschedule, refund or credit voucher, please use the form on our Contact page. Our Refund Policy, Rescheduling and No-Attendance Policies are linked there.

Question 8

How fast do the karts go?

Accepted Answer

Adult karts have a maximum speed of 35 km/h, while junior karts have a maximum speed of 15 km/h.

Question 9

What types of karts do you offer?

Accepted Answer

We run two types of fully electric karts! Adult karts (ages 12+) have instant torque, three speed settings and a top speed of 35 km/h. Junior karts (ages 6–11) are smaller and lighter, with a top speed of 15 km/h that our marshals adjust to suit each driver. Both are built to drift on our low-grip indoor track.

Question 10

How long is a session?

Accepted Answer

Adult sessions run for 10 minutes, while junior sessions run for 7 minutes.

Question 11

How many people race at once?

Accepted Answer

Our track can accommodate a maximum of 9 karts simultaneously.

Question 12

Are lap times recorded?

Accepted Answer

Yes! Every lap of every session is timed, and the live leaderboard shows your position while you race. Compare times with your friends, chase the lap record and track your progress each visit.

Question 13

Can I drift?

Accepted Answer

Yes! Our track and karts are specifically designed to drift.

Question 14

How long is the track?

Accepted Answer

Our track is 188 metres long, with a total of 10 turns.

Question 15

How many laps will I get?

Accepted Answer

Adult sessions average 19-21 laps per race, while junior sessions average 8 -10 laps.

Question 16

Do I need experience?

Accepted Answer

Not at all! While drifting might take some getting used to, our karts are perfectly safe for beginners.

Question 17

Is go-karting safe?

Accepted Answer

Yes! Our aim at OZ EKARTS is to provide adrenaline-packed fun, while keeping it fully safe. Our track marshals are trained on how to handle any situation, should it arise. Our front counter staff are also First Aid certified – you're in good hands!

Question 18

Are karts speed-limited for younger drivers?

Accepted Answer

Yes! Junior karts have a lower top speed than adult karts, and our track marshals can adjust the speed of each kart to suit the driver. Younger or less confident drivers start slower and are turned up as they get the hang of it.

Question 19

What are the on-track rules?

Accepted Answer

All drivers must follow our safety rules to ensure everyone stays safe while having fun on track. All rules will be covered in your safety briefing before your first session. Some key rules include: Keep all limbs inside the kart. Keep both hands on the steering wheel. No intentionally bumping other karts. Always follow track marshal instructions.

Question 20

Do you have any medical restrictions or policies?

Accepted Answer

Your health and safety is our top priority. OZ EKARTS is here to facilitate safe, fun experiences, and does not recommend racing if you are subject to any of the following conditions: Heart conditions or high blood pressure Epilepsy or seizure disorders Pregnancy Head, neck or back injuries Recent surgery, broken bones or serious injuries Conditions that may cause fainting, dizziness or loss of coordination This is not an exhaustive list. If you are unsure whether it is safe for you to race, please consult your doctor or contact us via email or live chat before booking.

Question 21

What is your alcohol policy?

Accepted Answer

All drivers must adhere to our 0.00% BAC policy. Random breath testing is conducted; if you are impaired at our venue, you will not be allowed to race.

Question 22

Age, height and weight requirements?

Accepted Answer

Adult karts: Minimum age: 12 years old Minimum height: 140 cm Maximum weight: 130 kg Junior karts: Minimum age: 6 years old Minimum height: 100 cm Maximum weight: 55 kg

Question 23

Can adults and juniors race together?

Accepted Answer

Due to differences in size and speed, adult karts and junior karts do not share sessions; they alternate usage of the same indoor track.

Question 24

How early should I arrive?

Accepted Answer

We ask that all guests arrive 30 minutes prior to their first session to allow for adequate check-in and briefing time! This is also stipulated in your confirmation email.

Question 25

What if I arrive late?

Accepted Answer

We do our best to accommodate late arrivals; however, arriving late may result in you forfeiting your session. If you think you may be late, please contact us via email or live chat as soon as possible.

Question 26

Do you have a membership?

Accepted Answer

We currently do not offer memberships; however, we do offer point cards! Our Adult Point Cards reward you with a free session after every 5 sessions driven. Our Junior Point Cards offer rewards including claw machine tokens and free sessions! Please note that adult free sessions can only be redeemed Monday to Thursday.

Question 27

Can people with disabilities or additional support needs participate?

Accepted Answer

Absolutely! We welcome drivers of all abilities and encourage you to contact us before visiting if you have any specific requirements or need additional assistance. For a quieter experience with more personalised support, we recommend visiting Monday to Thursday outside of school holidays. Our karts also have adjustable speed settings, allowing our staff to select a suitable speed based on each driver's confidence and ability. If you have any questions about accessibility or Companion Card arrangements, please contact us via email or Messenger so we can discuss how best to assist.

Question 28

What should I bring?

Accepted Answer

Not much! Enclosed shoes, a hair tie if your hair is past your shoulders, and a drink bottle on hot days. A balaclava is required under our hire helmets; you can buy one at the front counter for $5 or bring your own. Everything else (helmet, briefing and a lot of adrenaline) is provided!

Question 29

What should I wear?

Accepted Answer

Please do not wear loose or flowy clothing, as it may get caught in a kart. Please wear enclosed shoes; Crocs are acceptable, so long as they are in sports mode!

Question 30

Can I have my hair down?

Accepted Answer

If your hair extends past your shoulders, we ask that you tie it and place it inside your shirt, to avoid it being caught in a kart.

Question 31

Can I bring my own helmet?

Accepted Answer

Yes! You are welcome to bring a helmet or balaclava from home. Your helmet must be Australian Standard and full-face. Bike helmets are not permitted.

Question 32

Can I use my phone on track?

Accepted Answer

We ask that all personal belongings (including your phone) be kept on our main viewing deck, or in a locker we provide. Bringing personal items onto the track increases your risk of damaging them. OZ EKARTS does not take responsibility for anything you choose to bring into your kart.

Question 33

Are hired helmets cleaned?

Accepted Answer

Absolutely! Our helmets are cleaned by marshals after every use.

Question 34

Can I bring a recording device?

Accepted Answer

Yes, we allow attachments that record your sessions! Please note that, while fun to watch your session back, there is a risk of personal items being damaged while on track. OZ EKARTS does not take responsibility for anything you choose to bring into your kart.

Question 35

Is the track indoors?

Accepted Answer

Yes! Our track is fully indoors, making it perfect for all weather conditions.

Question 36

Is the venue air-conditioned?

Accepted Answer

Yes. Our reception area is air-conditioned, and the track area is equipped with large evaporative cooling fans for comfort.

Question 37

Food and drinks?

Accepted Answer

We do not offer catering. You are more than welcome to bring your own food and drinks to the venue (excluding alcohol). Please note, our reception area sells light snacks and drinks.

Question 38

Is there parking?

Accepted Answer

Our venue has car parking at the front of the building. Free street parking is also available!

Question 39

Is your venue accessible for wheelchair users?

Accepted Answer

Yes, our venue is wheelchair accessible. If you require assistance or have any specific accessibility questions, please contact us via email or Messenger.

Question 40

Can spectators watch?

Accepted Answer

Absolutely! Our main viewing deck is spacious, and comfortably fits plenty of people.

Question 41

When is it busiest?

Accepted Answer

We tend to be busier on weekends and during school holidays. We are generally quieter on weekdays!

Question 42

Do you offer tandem karts?

Accepted Answer

We do not offer tandem karts, as we encourage junior drivers to learn and develop their own driving skills.

Question 43

Can I reserve a table?

Accepted Answer

Yes! To reserve a table on our main viewing deck for your next booking, email info@ozekarts.com.au with your booking code and request. Table reservation is free of charge!

Question 44

What can I do in between sessions?

Accepted Answer

Time between sessions varies from 5 to 10 minutes. On our main viewing deck, we have three different arcade games (Air Hockey, Dinosaur Blast, Cruis'n Blast), as well as claw machines in our front counter area. Many customers use this time to eat or drink, and take a breather before their next session!

Question 45

What party packages do you offer?

Accepted Answer

We offer three different party packages for under-12 birthdays! All include access to our private party room. Bronze Party Package: 7-minute track session, 15-minute track session, 1 off-track game. Silver Party Package: 10-minute track game, 15-minute track session, 2 off-track games, medals for winners. Gold Party Package: 7-minute track session, 10-minute track game, 15-minute track session, 3 off-track games, medals for winners. See our Events page for prices, or send us an enquiry through the form there.

Question 46

What is the on-track game in the party packages?

Accepted Answer

Musical Karts: similar to musical chairs, a 10-minute game in the karts run by our marshals. When the music stops, drivers must too!

Question 47

What are the off-track games?

Accepted Answer

Choose between Jenga, Connect Four and Ring Toss to occupy drivers in between races! Bronze offers one, Silver offers two and Gold offers all three.

Question 48

Can we bring food and cake?

Accepted Answer

Yes! In the party room you will have access to a fridge, cups, plates and cutlery for any food and drinks you bring. We also offer a small selection of drinks and snacks for purchase!

Question 49

Do you offer catering?

Accepted Answer

We do not offer catering at our venue. However, you're welcome to bring your own food or have catering delivered! Many groups order food such as pizza to the venue. In the event spaces you will have access to a fridge, plates, cutlery, cups and napkins.

Question 50

What private event spaces do you offer?

Accepted Answer

Our Junior Party Packages include exclusive access to our private party room. If you're booking an adult package or standard sessions and would like a private event space, please contact us via email or live chat. We have two private spaces available: our party room and upstairs viewing deck. Please note the viewing deck is strictly for ages 12+ due to the balustrade. Both spaces include plates, cutlery, cups, napkins and fridge access. A cleaning and utensils fee applies to both spaces.

Question 51

Is this good for corporate events or team building?

Accepted Answer

Yes! We frequently host company events. Karting is the perfect opportunity to build rapport and friendly fire with your team, or celebrate the end of the working year!

Question 52

Can I organise exclusive venue hire?

Accepted Answer

Yes! Exclusive venue hire is available for corporate events, parties, schools and large groups: minimum 3 hours off-peak or 4 hours at peak times. See the venue hire section on our Events page and send us an enquiry.

Question 53

Can I use more than one voucher online?

Accepted Answer

Unfortunately, our booking system only allows for one voucher to be used in each booking. We apologise for any inconvenience this may cause.

Question 54

Can GroupOn vouchers be used online?

Accepted Answer

GroupOn vouchers cannot be redeemed online, as they do not integrate with our booking system. Simply visit us Monday to Thursday and redeem your voucher at the front counter, subject to availability.

Question 55

Do you sell gift vouchers?

Accepted Answer

Yes, we do! We offer select dollar amount vouchers, as well as session-specific vouchers. Check out the Gift Vouchers link on our home page!

Question 56

How long do vouchers last?

Accepted Answer

OZ EKARTS vouchers are valid for 3 years from their issuance date, giving the recipient plenty of time to book their next sessions with us! If you have received or won a credit voucher the validity might differ. If unsure about your voucher's validity, please contact us via email or live chat/messenger?

Question 57

What specials do you run?

Accepted Answer

Monday Drifting Madness (buy 2 sessions, get 1 free), Wicked Wednesday ($25 adult sessions), Thursday Neon Nights and late-night karting till midnight on Fridays and Saturdays. See our Specials page for details.

Frequently asked
questions

Everything you
need to know

Before you arrive

Frequently askedquestions

Everything youneed to know

Before you arrive

Frequently asked
questions

Everything you
need to know